Send · Track · Claim

Send it. Follow it. Claim it if it goes wrong.

Parcelhouse is an independent postal house. Drop a letter, ship a parcel, collect from a hub, and open a claim if an item is late, lost, or damaged — all on one reference.

Send Claim Track

How Parcelhouse works

Four steps, one house. You do not need a separate site for sending, tracking, collection, or claims.

1

Choose a service

Letterbox for cards and slim packets, Parcelhouse Parcel for US boxes, or Across Borders for Canada, Mexico, and the rest of the world.
2

Hand it in

Use a counter, locker wall, or scheduled pickup. Keep the tracking number from the receipt.
3

Follow the scans

Every hub scan, out-for-delivery attempt, and collection notice sits on the same tracking page.
4

Claim if it fails

If the item is late, lost, or damaged, open a claim with the same number. Staff pick it up from the desk.

Send, collect, and look after an item

Public pages for walk-up senders. Business accounts get scheduled pickup and batch claims without a separate login on this site.

Send

Letters, parcels, and international journeys from the public rate card. Start with the size and destination, then pay by card at checkout.

Collect

Hubs, locker walls, and counters for drop-off and pickup. Hours and addresses are listed so you can choose a staffed desk or a 24-hour locker.

Claims

Late, lost, or damaged. Upload evidence, add a note, and keep the same reference until the house pays, declines, or asks for more.

Services and prices

Walk-up rates for Letterbox, Parcelhouse Parcel, and Across Borders. Business senders can ask the house for scheduled pickup.

See the rate card

Letterbox

Cards and slim packets that fit a letterbox. From $1.45.

Parcelhouse Parcel

US boxes up to 22 lb, with tracking on every scan.

Across Borders

Canada, Mexico, and worldwide, with customs notes on the label.

If something went wrong

Start with the matching claim type. You can add photos and a description after you save the first page.

Late delivery

The item arrived well after the promised delivery window.

Lost item

The item never arrived and tracking has stalled.

Damaged item

The item arrived broken, wet, or incomplete.

Hubs, lockers, and counters

Collect a parcel, drop one off, or use a locker when the counter is closed.

All collection points

Newark Hub

14 Dock Street, Newark, NJ 07102

Mon–Sat 8am–6pm

Canal Street Locker Wall

9 Canal Street, New York, NY 10013

Open 24 hours

Harbor Kiosk

22 Harbor Walk, Boston, MA 02210

Mon–Fri 9am–5pm

Help, business sending, and the house

Read the help hub before you write in. Shops and warehouses can ask about scheduled pickup, returns, and a single advisor for a failed run. Parcelhouse is independent — not part of any national carrier.

Help and support Business sending About Parcelhouse Contact us