Read this, then file the right claim

Parcelhouse pays one claim per tracking number. Lost items have a waiting window. Postage-only refunds do not need a receipt for the contents. Unused labels are a separate refund, not a claim.

How to start a claim

What to have ready, who can file, and the PHC reference you keep afterwards.

Waiting windows

When a lost item can be filed, and how long you have after posting.

Postage or item value

Proof gates what we can pay. Item value is capped unless you bought extra cover.

Late delivery

The item arrived well after the promised delivery window.

Lost item

The item never arrived and tracking has stalled.

Damaged item

The item arrived broken, wet, or incomplete.

Unused postage

Paid for a label you never used? That is a postage refund, not a late, lost, or damaged claim.