Skip to content
Take me to Personal Business

Help and support hub / Complaints & claims

Postage refund or item value

Choose postage only if you do not have proof of what the contents cost. We refund the postage you paid.

Choose postage plus item value when you can upload a receipt. Payment is the lower of that cost and the house cap of $20 unless extra cover was bought with the service.

Damage claims that include item value need photos of the contents and the original packaging.