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Help and support hub / Where's my item?

How Parcelhouse tracking works

Every paid drop-off gets a tracking number on the spot. Enter it on the tracking page to see each hub scan.

If the number starts with PH, it is a Parcelhouse item. Claim references start with PHC and live on the claims desk instead.

Try PH441882006 on the tracking page to see a delayed item that is ready for a claim.