Where's my item?

How Parcelhouse tracking works

Every paid drop-off gets a tracking number on the spot. Enter it on the tracking page to see each hu...

Tracking says delivered, but I do not have it

Ask neighbours and check any safe place noted on the scan. If the item is still missing after that,...

My item is stuck in a hub

A “needs attention” or delayed status means the item is still in the Parcelhouse network. Wait for t...

Help tracking an Across Borders item

International items show US hub scans first, then a handover. Customs can add two to four business d...